Frequently Asked Questions
Hi, how can we help you?
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Most popular questions
How to get registered with Nec Money?
How do I send money online?
What are the payment options to send money?
What are the funds receiving methods at Beneficiary’s end-
What identification documents should I provide?
How long does it take to send money?
How do I send money if I have cash?
What information does the receiver need to pick up the money?
Is it safe to send money with Nec Money?
How to amend the provided data in a transaction?
How to upload documents in my profile?
I want to transfer a large amount. How do I go about it?
How do I review the current rate and charges for the amount that I'm going to send?
What is a valid proof of address?
What is a valid photo ID?
Is it okay to share my Nec Money account details with friends & family?
I have forgotten my password. How to reset that?
My transaction is cancelled. When do I expect a refund?
My transaction is incomplete. How do I fix that?
What is Sanctioned Person?
How do I download the receipt for my transactions?
How do I block my account?
I want to create a transaction to/from a commercial account?
No other company demands this much documents as Nec Money. Why is that?
Are there any restrictions on business transfer?
If a transaction is in compliance review! What to do?
What are our support timings?
Can I use an email address that's already associated with another account?
Where can I go for answers to my queries?
What countries are available for wallet?